Effective August 8th, 2026
Authorization required for all return or replacement requests.
Due to the sensitive nature of research-use-only (RUO) materials, all sales are final. By placing an order, you acknowledge and agree to this policy.
RESEARCH USE ONLY
All products are sold for laboratory research use only and are not intended for human or animal consumption. Because product integrity cannot be verified once items leave our control, returns are strictly limited.
RETURNS
Unopened and unused product may be returned only if we are notified within 5 business days of delivery and the return is approved in advance.
- All approved returns are subject to a $35 return fee
- Product must be unopened, unused, untampered, and in original packaging
- Customer is responsible for return shipping (trackable carrier required)
- Original shipping charges are not refundable (if applied)
INSPECTION & REFUND PROCESSING
- Refunds are processed only after the return is received and inspected
- Returns showing any signs of opening, use, tampering, damage, or labeling removal are not eligible
- Approved refunds are issued to the original payment method only
NON-RETURNABLE
- Opened or used products
- Returns sent without prior approval/authorization
- Requests made after the 5-business-day notification window
ORDER ISSUES
If your order arrives incorrect or incomplete, contact us within 48 hours of delivery and include:
- Photos of the outer box and inner packaging
- Photo of the product label
- Description of the issue and affected quantities
After review, we may arrange a replacement of the same item or a store credit. Refunds to the original payment method are not offered for order-issue claims.
ORDER CHANGES/CANCELLATIONS
Requests to change, update, or cancel an order must be made within 2 hours of placing the order. Once an order has left our facility, it is out of our hands.
RESOLUTION FIRST (CHARGEBACKS)
If you experience an issue, please contact us first so we can help. Chargebacks filed for orders that were properly delivered and governed by this policy may result in us providing order records, delivery confirmation, and this policy to the payment processor, and may restrict future orders.
Tip: Keep all packaging until your issue or return is fully resolved.